Finance Plan Horley

Request a Call Back

If you would like to request a call back, please fill out your contact details below.

One of our members of staff will be in touch shortly.

Please note that DGP Heating & Plumbing Ltd will not divulge your contact details to any other 3rd party.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 07980 690317.

Or write to us at DGP Heating Ltd, 19 Trowers Way, Redhill, Surrey RH1 2LH. (Please request proof of receipt if posting).

Or email us

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.


To ensure our customers receive a high standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies.

  • Gas Safe - DGP Heating & Plumbing Ltd
  • Trusted Trader - DGP Heating & Plumbing Ltd
  • Worcester Bosch - DGP Heating & Plumbing Ltd

Areas We Cover

We operate throughout the following locations in the Surrey, Sussex and Kent areas